omkayaherbals6@gmail.com
+91 9592951516
At OMKAYA HERBALS, customer satisfaction is an important priority. We are committed to delivering high-quality Ayurvedic, Herbal, Nutraceutical, and Wellness products manufactured in accordance with the Drugs and Cosmetics Act, 1940, the Drugs and Cosmetics Rules, 1945, and the applicable guidelines issued by the Ministry of AYUSH, Government of India. Every product undergoes quality control checks before dispatch to support safety, purity, consistency, and quality.
Due to the hygienic and healthcare-related nature of our products, refunds or replacements are accepted only under specific circumstances. A customer may request a refund or replacement if the product delivered is damaged, defective, expired, or incorrect.
To initiate a refund or replacement request, the customer must contact us within the applicable return period and provide clear photographs of the product, outer packaging, and invoice. Requests submitted without sufficient supporting details may not be processed.
Products that have been opened, used, tampered with, or damaged due to improper handling after delivery are not eligible for refund, return, or replacement.
Once the returned product is received, it will be inspected by our Quality Assurance team. Based on the inspection outcome, the request will be approved for refund or replacement, or declined if it does not comply with this policy.
Approved refunds will be credited through the original payment method within the applicable processing period. Processing timelines may vary depending on the payment provider, banking channels, or other operational requirements.
OMKAYA HERBALS reserves the right to reject any refund request that does not meet the conditions of this Refund Policy.
For refund-related assistance, contact us at omkayaherbals6@gmail.com or call +91 95929 51516.